What We Do

Customer Relationship Management Consulting in Nigeria - CrustMine

Customer Relationship Management Consulting

“One of the amazing observations about companies in Nigeria is that what they gain – customers – through customer acquisition endeavours, they sometimes lose through poor service.” – O’tega Samuel Emorwodia
From an article in Harvard Business Review titled, "The Value of Keeping the Right Customers" by Amy Gallo, it revealed that "Depending on which study you believe, and what industry you are in, acquiring a new customer is anywhere from five to Twenty-Five (25) times more expensive than retaining an existing one...consider research done by Frederick Reichheld of Bain & Company (the inventor of the net promoter score) that shows increasing customer retention rates by 5% increases profits by 25% to 95%."
This is a training, strategy and execution programme for organizations where salient issues for appropriate customers/clients handling/management will be undertaken.

BookKeeping - Accounting Services in Nigeria - CrustMine

Bookkeeping & Accounting Services

This is a unique service provided by CrustMine for clients at every level be it individuals, sole proprietors, partnerships, incorporated companies, etc. Where your in-house personnel is not able to, we can help you prepare your financial accounts, management accounts and financial statements. In cases where you have serious challenges with sorting out your taxes with the Federal Inland Revenue Service (FIRS), State Inland Revenue Services our team of Chartered Accountants when engaged will step in and sort out those tax issues for you. We can also help you in obtaining your Tax Identification Number (TIN), complete your Value Added Tax (VAT) registration and much more.

StartUp Sprouting Packages in Nigeria - CrustMine

StartUp Sprouting Packages

"A StartUp is the largest endeavour over which you can have definite mastery. You can have agency not just over your own life, but over a small and important part of the world." - Peter Thiel
These are unique services required by all SMEs. It includes Sole Proprietorship/Partnership Registration, Limited Liability Registration, Letter Headed Papers Production, Company Seals, etc. For details of these StartUp Packages,please call +234-907-713-8178 and/or send a mail to support@crustmine.com

Leadership Development in Nigeria- CrustMine

Leadership Development Services

It is often said that everything rises and falls on leadership. There are a lot of things outside the control of a company such as macro-economic indices but the one thing that is within the control of Companies is the possibility of them determining the quality of their people. In the words of Larry Bossidy, “an Organization’s human beings are its most reliable resource for generating excellent results year after year”.
If you observe firms that are consistently successful, you will find that its leaders focus intensely and relentlessly on leadership development. For you and your team to increase your "bandwidth" in leadership skills, you can call us on +234-907-713-8178 to get a bespoke Leadership Skill Development Programme.

Why Choose Us

Among other things, here are a few reasons why you should engage our service:

• Professionalism: Our various engagements are delivered by professionals with proven track record and hands on experience.
• Practical: It has been proven that people remember 70% of what they see and do. Whether during our training sessions or during other consulting engagements, emphasis is placed on you our clients been imparted with key "take-aways".
• Convenience: Your convenience is of importance to us. Therefore, in carrying out our service you will enjoy absolute rest.
• Speed: CrustMine got Speed!

What Makes Us Different in Nigeria - CrustMine

Our Customers